Terms and Conditions

These Terms and Conditions of Hangtime Ltd., Company ID No.: 081507432, VAT: 46219689674, with a registered seat on Sveti Duh 181, 10000 Zagreb, Croatia, incorporated in Commercial Court in Zagreb (hereinafter referred to as “Company”), govern the rights and obligations between Company and third parties consequent upon sales of Admission Tickets for sports-, cultural- and other events through the Company sales network, operated by Company and any and all relationships associated therewith.

1. The User of the Service may, through the Service, purchase tickets to the performances that have been offered (embedded) for sale through the Service (Applications, Service Pages).
2. Purchasing tickets via the Service may be made by a user of the Service after logging in to their User Profile (but not required).
3. In order to purchase the ticket(s) via the Service, the User of the Service is obliged to:

• • log in to their User Profile, or enter a valid email address where the ticket will be sent;
  • select a performance and buy tickets through the Company ticketing system (by default, the button “BUY TICKETS” is displayed);
  • become properly acquainted with the data and conditions of the performance and the data and conditions of the user of the Service who offered (inserted) the performance to the Service;
  • click the “BUY TICKETS” button to open the electronic ticket purchase form (“Purchase Form”);
  • fill in the Purchasing Form with all required data (eg sector selection, number of tickets purchased);
  • choose a payment method – credit or debit card payment familiarize themselves properly with the purchase price of purchased tickets (including any additional transaction fees that are always visible at the ticket price);
  • become familiar with these Terms;
  • click on the “BUY” button to confirm the data and facts filled in the Purchase Form;
  • after clicking on the “BUY” button, the user of the Service is automatically redirected either to the website of payment gateway provider, where he / she completes the purchase of the tickets.
  • Ticket purchase is successfully accomplished by successfully paying the purchase price of the tickets, i. successful execution of a payment transaction through a payment mechanism – credit or debit card and crediting the purchase price of the tickets to the Operator account involved in the payment mechanism – credit or debit card payment. In case of any complications with the successful purchase of tickets, the Operator must be contacted at info@hangtimeagency.com.

4. The User of the Service shall be promptly informed about the successful purchase of the tickets and the Operator shall immediately send and / or make available purchased tickets to the User of the Service.
5. After successful purchase of the ticket, the purchased ticket shall be immediately provided to the user of the Service in the following way:
   1. “E-ticket” – hometicket ticket is a method of distributing tickets solely by means of an e-mail address to which the user of the Service will be sent an electronic ticket immediately after the successful purchase of the ticket. The ticket must then be printed on a white A4 sheet of paper. To accept a ticket, each printed ticket must contain:
      1. clear and readable QR code;
      2. the title of the performance, the date of the performance, the start time of the performance, the venue of the performance, the purchase price of the ticket and the indication of the venue purchased;
      3. sales number; and
      4. the name and tax information of the show organizer.
   2. “Mobile Ticket” – the mobile ticket is available immediately after the successful purchase of the ticket, in the User profile of the Service user, namely in the section “PURCHASED TICKETS”.
      The mobile ticket contains a clearly readable and complete QR code, the title of the performance, the date of the performance, the start time of the performance, the venue of the performance, the purchase price of the ticket, the place of purchase.
      A mobile ticket can be shown when entering the show. An internet connection is required to open a mobile ticket, so we recommend that you check the internet connection at the venue, load the mobile ticket in advance, or use a hometicket ticket before entering the show.
6. Each performance ticket can be used only once, regardless of how many forms it is provided to the Service user as a buyer (or made available, eg as a hometicket ticket and a mobile ticket). Any unauthorized handling of the tickets gives rise to liability and infringement rights. Such action may entail an obligation to make good the damage and criminal penalties.
7. If after the purchase of the ticket(s) the performance data is changed, which shall consist of:
   1. changing the venue of the performance; or
   2. by changing the date of the performance of the performance; or
   3. changing the content of the performance (i.e., changing the performer if one performer – eg a music band – is to perform), or at least 1/3 of the performers if more performers – eg a music band is to be performed); or
   4. canceling the performance;

A user of the Service who has made a purchase of the ticket(s) to perform through the Company ticketing system prior to making such a change to the performance data (any changes under a) to d) above) is entitled (but not required) to withdraw from the contract with a user of the Service who has offered (entered) the Service to the Service and filled out (chose) as the channel of the ticket sales for that show Company ticketing system, which originated by purchasing the ticket(s) for the show through the Company ticketing system and or tickets) for the performance, which he paid through the Company ticketing system.
For performances, Company is only the ticket provider. In case of cancellation or if the performance does not take place, Company is not liable for entrance fee refunds. In the event of a refund, only the ticket price will be reimbursed. Unless the terms and conditions of the respective operator or venue follow a different policy, tickets can be returned for refund up until two months after the scheduled event date.
The following applies if the operator commissions Company to refund the entrance fees, mobile Ticket and E-ticket users will receive the respective amount – if it has already been paid – without further request in the same way they purchased their Mobile ticket or E-ticket. The Mobile ticket or E-ticket is automatically devaluated in the course of this process.
In the case of cancellation, postponement or any other change of an event, Company reserves the right to inform customers who purchased tickets for this event. Providing this information is a voluntary service of Company and may be received by e-mail.
Cast and program are subject to change, as long as the changes are reasonable, minor and objectively justified. This also applies to changes in stage construction (plans), as long as they were initiated or required by the promoter or artists. In case of a cancellation, postponement or change, additional expenses (e.g. travel to the venue, hotel) will not be refunded.

8. The User of the Service who has offered (entered) the Performance to the Service and completed (selected) as the channel of the sale of the performance to the Performance Company ticketing system is obliged to change any performance data notify the Operator of these Terms and Conditions prior to its execution, but no later than 1 hour after its implementation, by e-mail to info@hangtimeagency.com.
   The Operator shall then notify all users of the Service who have purchased the ticket(s) for the performance affected by the Company ticketing system by e-mail sent to the e-mail address provided by the users of the Service, made available to the Service, no later than 24 hours after receipt of the notice of change from the user of the Service under the previous sentence.
9. The User of the Service who has purchased the ticket(s) for performance through the Company ticketing system prior to making a change to the performance data under point 7 (a) to (d) of these Terms and Conditions may withdraw from the contract and refund the full purchase price. apply tickets (or tickets) pursuant to clause 7 of these Terms and Conditions within 48 hours of sending notice of such change to the Operator pursuant to clause 8 of these Terms and Conditions by email containing the exercise of this authorization delivered to the email address info@hangtimeagency.com within 48 hours of sending notice of such change to the Operator pursuant to clause 8 hereof. Upon expiry of this period, the right to withdraw from the contract and return the full purchase price of the ticket(s) pursuant to point 7 and seq. of these Terms and Conditions shall cease in full and without any compensation. E-mail of the user of the Service containing the exercise of the right of withdrawal and return of the full purchase price of the ticket(s) pursuant to point 7 and seq. of these Terms must include, inter alia:
   1. identification of the User Account and the User Profile of the Service user exercising the authorization; or the email address to which he purchased the ticket
   2. his contact e-mail to address this matter; and
   3. the identification number of the ticket (or all tickets) to which it (s) exercises the right of withdrawal.
10. The User of the Service who has exercised the right of withdrawal and to whom the purchase price of the ticket(s) pursuant to point 7 and seq. of these Terms and Conditions is not entitled to use the ticket (or none of the tickets) against which the right of withdrawal has been exercised and the purchase price refunded in any way without limitation (in particular, but not limited to, participation in the performance, sale, donation or any other transfer of the ticket(s) to any third party, etc.). Any unauthorized handling of the tickets gives rise to liability and infringement rights, in particular the Civil Code, the Criminal Code, the Copyright Act and the rights related to copyright and other applicable regulations. Such action may entail, inter alia, an obligation to make good the damage and criminal penalties.
11. The User of the Service, as the Buyer, acknowledges and unreservedly accepts that the withdrawal from the contract resulting from the purchase of the ticket(s) for performance through the Company ticketing system, for any reason other than as expressly stated in clause is not possible. Performances are services related to leisure activities, which the seller undertakes to provide within the agreed time or within the agreed time on the basis of a distance contract or a contract concluded off the premises of the seller and amending and supplementing certain laws.

ADDITIONAL RULES AND CONDITIONS

✅ Age Restrictions and Supervision
 Children under the age of 14 are allowed to attend the concert only when accompanied by a parent or legal guardian.
 The accompanying adult must also possess a valid ticket for the concert.
 Consumption of alcoholic beverages by visitors under the age of 18 is strictly prohibited within the concert area.

🆔 Identity Verification
 The Organizer reserves the right to verify the age of attendees at the entrance by checking valid personal identification documents (ID card, passport, health insurance card, or any other official photo ID).
 Visitors who are unable to verify their age may be denied entry, and in such cases, ticket refunds will not be granted.

🎟️ Ticket Purchase
 Tickets must be purchased in advance through official channels (online platform or physical sales points that will be announced on the official website of the Organizer).
 The number of tickets is limited – early purchase is recommended to secure your spot.

TICKET PURCHASE CONDITIONS

IMPORTANT! By purchasing a ticket, the visitor accepts the following conditions:

1. The ticket is valid exclusively for the date, time, and location specified on it and cannot be exchanged or refunded, except in the case of cancellation or significant changes to the event.
2. The Organizer reserves the right to make changes to the program, schedule, and performers, with an obligation to inform the public in a timely manner.
3. It is forbidden to bring weapons, glass bottles, alcohol, narcotic substances, pyrotechnics, or other dangerous objects.
4. The Organizer is not responsible for personal belongings that are lost or damaged during the event.
5. The concert may include high noise levels that can potentially damage hearing.
    The Organizer recommends the use of earplugs, especially for minors and sensitive individuals.
    By purchasing a ticket, the visitor acknowledges this risk and waives the right to claim any compensation in the event of possible hearing damage.
6. The ticket is valid only when checked at the entrance. Damaged, copied, or already used tickets are not valid.
7. Persons under the influence of alcohol or other intoxicating substances may be denied entry or removed from the event without a refund.
8. Visitors are required to adhere to the house rules of the venue and follow the instructions of security staff.

Zagreb, 12. 02. 2024.